Drive customer retention and growth through adoption, support, and value demonstration.
Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.
QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.
Build strategic relationships with executives and key stakeholders to drive usage and value realization of YourCause solutions.
Monitor customer health and proactively manage wellness plans to protect recurring revenue.
Identify expansion opportunities and foster customer loyalty through reference programs and advocacy.
Blackbaud is the world's leading cloud software company powering social good through purpose-driven technology and responsible AI. With over three decades of experience, the company is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom, fostering a diverse and inclusive culture.
Act as a subject matter expert on medical payment policy, analyzing client data and presenting new policy opportunities to health plans.
Collaborate with Client Medical Directors and internal teams to develop and advocate for adoption of medical policies that maximize value.
Prepare presentations, coordinate reviews, and inspire trust as a trusted advisor for the Health Plan's medical payment strategy.
Cotiviti is a healthcare analytics company that partners with health plans to optimize payment accuracy and medical policy through data-driven solutions. The company employs a global workforce and fosters a collaborative, client-focused culture.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Monitor marketplace activity to detect suspicious behaviors and prevent fraudulent transactions.
Analyze data to identify fraud patterns, emerging risks, and new attack vectors.
Investigate escalated cases and recommend actions based on risk assessment.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The team is international and fast-scaling, with a focus on trust, safety, and collaboration.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Manage a portfolio of automotive dealer clients, building trusted relationships through digital engagement.
Provide proactive support, strategic advice, and tailored solutions to help customers achieve business goals.
Use customer insights and data to identify opportunities for product adoption and retention.
Carsales is an online vehicle marketplace transforming how people buy and sell cars. It is a large, growing company recognized as a Best Workplace with a flexible, inclusive culture.
Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
Deliver dynamic training sessions and monitor customer health to drive adoption and proactively re-engage users.
Collaborate with cross-functional teams to optimize training materials and solve onboarding challenges for the French market.
Voize builds AI companions that automate digital workflows for frontline workers, such as caregivers, to give them more time for human connection. The company is backed by $50M in Series A funding, has over 200,000 users, and fosters an open, collaborative culture.